Refund policy
Returns & Exchanges
We want you to love your purchase, but if something doesn’t work out, we’re here to help!
Return Policy
Six Sisters Boutique accepts returns for exchange or store credit only within 5 days of purchase for non consignment items. Consignment items are carefully curated and sold as final sale. Due to their secondhand nature, returns or exchanges are not accepted on consigned merchandise.
To be eligible, items must be:
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Unworn, unwashed, unaltered, and in original condition
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Tags must be attached
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Accompanied by a sales receipt
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In-store purchases must be returned in person to our boutique.
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Online orders must be mailed back at the customer’s expense. Shipping costs are non-refundable.
Final Sale Items
The following are non-returnable and non-exchangeable:
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Sale items
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Consignment pieces
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Jewelry
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Perishable goods (e.g., food)
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Intimates
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Personal care/beauty products
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Holiday-themed items
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Hats, fascinators, and headwear
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Gift cards
All gift card purchases are final and cannot be returned, exchanged, or redeemed for cash. Lost or stolen gift cards will not be replaced.
We do not offer price adjustments on past purchases.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 5 days of delivery:
📧 sixsistersnulu@gmail.com
📞 502-690-9986
Items reported after this timeframe may not be eligible for return or exchange.
Exchange Policy
Need a different size or color? Call us at 502-690-9986 for assistance.
Exchanges will be processed once the original item is received and verified within the 5-day return window.
Return Instructions
Before mailing a return, please:
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Review our return policy to ensure your item qualifies.
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Repackage your item in a shipping-safe box (you may reuse the original packaging).
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Include your original receipt and completed return form.
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Email us at sixsistersnulu@gmail.com with your return info:
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Reason for return
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Expected delivery date
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Tracking number (optional but recommended)
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Ship returns to:
Six Sisters Boutique
Attn: Online Return
804 E Market St.
Louisville, KY 40206
Please retain your tracking information. You are responsible for ensuring your return is delivered.
Once your return is received and processed (please allow up to 5 business days), you'll receive an email with your store credit code.
Local Returns
Local returns can be dropped off in person at:
📍 804 E Market St, Louisville, KY 40206
Additional Notes
We do our best to accurately display product colors, patterns, and textures. Please note that screen settings may vary, and slight variations will not be considered defects.
Six Sisters Boutique reserves the right to refuse returns or exchanges that do not meet the outlined criteria. Items returned outside the policy may be sent back to the customer at their expense without credit issued.